Family-run Student Homes

1 Barker Gate
Address
1 Baker Gate,
Nottingham,
NG1 1JS
Numbers to call
Joeffrey
Handyman
07557 398120
Ryan
Plumber
07825 412721
We keep our phones on 24/7 in the event of an emergency, but please leave non-emergency calls until the morning!
Lost keys
To buy replacement keys and fobs, contact:
Building Manager
07305 027480
Lilibeth
Plumbing Visits
There are preventative maintenance visits planned in December and April to look for small leaks or problems.
Our usual plumber is
Ryan
07825 412721
Our Plumber is also available 24/7 for emergency plumbing.
Managing Agent visits
The Managing Agent inspects the property twice a year to check its condition and instruct maintenance. They will complete the fire door check of the studio front door.
Common Area Cleaning
The corridors, stairs and main entrance are cleaned at least weekly.
If some part of the common area are blocked by an obstacle or becomes untidy, please report to:
Building Manager
07305 027480
Lilibeth
OR
Handyman
07557 398120
Joeffrey
Top Floor
Name: EE-SCA1RT
Password: GtC6TLUvUbnAy
Middle Floor
Name: EE-MQA1X5
Password: PrPU9nKbcGvw6Q
If there are any issues with the WIFI, please contact the Building Manager :
Lilibeth
07305 027480
*Internet speed can be impacted by the time of day or number of users using the service at any one time.
Lower Floor
Name: EE-68A17T
Password: JxP4iQw6rkgCgm
Flats 2 and 3
Name: Flats 2 and 3
Password: 29stoneystreet
Moving in
Drop off by car:
On the opposite side of the road is an unloading bay.
Public car parks nearby
Outside the building is short term metered parking.
At the end of the street is an NCP car park.
Long-term car parking
The Landlord has various car parking spaces available for rent for £80 / month. If would like to check availability and location, call:
Landlord
07870 404868
Andy
The Back Door
General Waste
Recycling Bins
It is the responsibility of tenants to clean their own flat. Please take all waste to the bins at the back door.
General Waste (2 large metal 1100 litre bins)
For plastic, food, plastic bags and kitchen bin waste. These are emptied weekly.
Recycling Bins (4 small brown bins)
Important: Recycle only cardboard, paper and clean tins. Do not put in plastic bags, kitchen or general waste as the bin men will not empty them.
Cleaning Of Communal Areas
The communal entrance, stairwells and corridors are cleaned once a week.
Dumping of rubbish
Please do not leave rubbish in corridors, stairwells or outside bins or bin stores for hygiene and fire safety reasons.
Large Items
Tenants can request bulky waste collection by contacting the council at the Nottingham City Council Website.
End of Tenancy / Leaving Behind
If you have items in good condition which you wish to leave at the end of the tenancy, please contact the Building Manager. They can either give the items to a local Charity or send them to our family back home in the Philippines.
Any Queries or Issues?
Please contact:
Building Manager
07305 027480
Lilibeth
In the entrance to 1 Barker Gate there is a parcel box for each flat and the lead tenant will be given a key.
The postmen gain entry by ringing the intercom by the steps.
Deposits are managed by the Managing Agents, all queries should be directed to them.
Best advice to minimise deposit deductions
1) Fit a Mattress Protector:
The most common reason for deposit deduction is failure by the tenant to put a cheap £10 mattress protector on the bed at the start of the tenancy. A mattress will cost more to replace.
2) Do not use Blue Tac or Sellotape:
Blue tac and sellotape mark the walls, resulting in the need to re-paint one or more walls.
3) Clean at the end of the tenancy:
The tenant is advised to clean the flat at the end of the tenancy. If the flat is very dirty, this will result in extra cleaning charges.
The building comprises 4 large flats for 25 tenants. There are three 6-bed flats and one 7-bed flat.
Building Layout
We ask all of our tenants to moderate noise, especially music, out of respect for neighbours. We also ask that between 10pm - 8am noise is kept to a minimum in our building so that neighbours can sleep.
Building Manager
07305 027480
Lilibeth
OR
Handyman
07557 398120
Joeffrey
If you do have a noisy neighbour, we encourage you to knock on their flat door and politely ask them to control the noise. If this does not work, please call:
...and we will endeavour to to take immediate action.
If you have a persistent noisy neighbour who does not respond to polite requests, we will involve the Nottingham City Council Environmental Health department. They have very strong powers to fine an offender. This results in the offender gaining a criminal record, which could limit future career opportunities, so it has proved effective in our experience.
The building has 6 floors with commercial tenants in the basement and ground floor with 4 student flats on each of the upper floors.
Building Entrances
The main student entrance is 1 Baker
The exit to the back yard and bin area
The emergency exit from 29 Stoney Street
The student flats also have an emergency exit from 29 Stoney Street, but this should be only used in the event of fire. The main purpose of the 29 Stoney Street entrance is for the commercial businesses in the basement and ground floor.
Main Door
The main entrance door to the building is accessed with a fob, and there is a push button to exit. When opening the front door, be careful to close it behind you. Only hold the door open for those you know. Challenge anyone trying to rush in behind you off the street. Report any suspicious behaviour immediately to:
Building Manager
07305 027480
Lilibeth
OR
Handyman
07557 398120
Joeffrey
We keep our phones turned on 24/7!
Flat Doors
Each flat has two entrance doors. The main door is from the concrete stairs and the second fire escape door is the other side of the flat. Both doors are lockable using the bedroom key (they are master keyed). Lift the flat entrance door handle to engage the door bolts. Each flat door has a spy hole.
There have been security incidents in the past when flat doors have been left unlocked, including theft of a laptop, so please keep them locked!
Key security
All keys are numbered for security, and we keep spare keys for all flats offsite. Replacement fobs cost £20, and all replacement keys £20. If you lose your keys, please message:
Building Manager
07305 027480
Lilibeth
CCTV
Cameras on site currently monitor the main entrance lobby and common areas of the building. They record 24 hours a day and can be used to establish events which take place on-site.
Police
Please call the police on 999 for an emergency response to trouble in the building.
Insurance
Please note that personal possession insurance is the responsibility of the tenant and should be arranged independently for coverage during the tenancy.
If you are concerned about your own mental health or somebody else:
Samaritans is a unique charity dedicated to reducing feelings of isolation and disconnection.
Samaritans
You can contact Samaritans 24 hours a day, 365 days a year:
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Call 116 123 (free from any phone)
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Call the Samaritans Welsh Language Line on 0808 164 0123 (7pm–11pm every day)
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Email jo@samaritans.org
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https://www.samaritans.org/how-we-can-help/contact-samaritan/
Samaritans is there for anyone who wants to talk.
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1)
It is important to avoid leaving any obstacles in the common areas of the building as this could hinder escape during a fire and be a nuisance to neighbouring tenants, e.g. bicycles, scooters, rubbish bags. Please report any issues immediately to:
Building Manager
07305 027480
Lilibeth
OR
Handyman
07557 398120
Joeffrey
2)
There is a strict no smoking policy anywhere in the building. Do not attempt to tamper with smoke detectors or the sprinkler system.
3)
There are other policies below that overlap with this section. So please read the Waste Management, Security / CCTV, Fire Safety and Maintenance sections.
Main Alarm Panel
Call Point
Rear Fire Escape
Back Door Fire Exit
Basic Rules
The whole building is a non-smoking area. Please do not endanger the lives of yourself and others by covering smoke detectors, removing fire blankets or wedging open fire doors.
Please do not burn candles or use plug-in electric heaters. If there is a heating issue, please report it.
If you have a kitchen fire, use the fire blanket in your studio to smother the fire if possible. Report if the blanket is missing.
There are fire extinguishers by the lift on every floor. These can also be used to put out a fire by removing the pin and following the instructions on the fire extinguisher.
If the fire alarm sounds throughout the building and it is safe to leave, use the stairs and exit through the main entrance until the alarm is turned off.
Evacuation
Smoke Detection
There are smoke detectors throughout the building which will trigger the main alarm panel on the ground floor. If you accidentally set the alarm off (for example burnt toast) you may open the window to clear the smoke. The fire alarm will automatically reset itself when the smoke clears.
The whole building alarm will go off when two or more smoke detectors detect smoke. This will automatically open all doors which are usually accessed with a fob / push button.
The Fire Alarm Panel
To reset the alarm, press the reset button on the fire panel to clear a fault light. If the red light remains on the panel, please immediately call either:
Building Manager
07305 027480
Lilibeth
OR
Handyman
07557 398120
Joeffrey
If there is evidently a fire call the fire brigade dialling 999 and push the nearest call point button or by the main door to activate the whole alarm.
Glen 07854590093 is our third party fire contractor. He is expert in using the panel to locate the source of faults/smoke.
When the alarm goes off fully, it cuts off the gas supply to the building. Please inform us when it happens so that we can turn the gas on again.
Rear Fire Escape
There is a rear fire escape from the first to fourth floor, Stoney Street side. Please note that this exit is only intended to use during fire and emergency cases.
Back Door Fire Exit
Back door fire exit on the ground floor could be use depending on the fire location.
Call Point
There are 18 call points throughout the building. By pushing the button, it will trigger the full alarm for the building. It should only be used in the event of a real fire. We test one a week, so each call point is tested 3 times a year.
Every flat should have a fire blanket close to the kitchen which can be used to smother fires.
Fire Extinguishers
On each floor there are fire extinguishers. These are tested annually.
Fire Blankets
Fire Doors
The flat entrance door, bedroom and corridor doors in each flat are 30 minute fire doors with smoke and heat seals fitted. These are checked by our Managing Agent during their inspections of the building 1-2 per year.
The communal corridor fire doors on the first and second floor corridors outside the flats are also 30 minute fire rated. The Building Manager checks these quarterly.
Emergency Lighting
Is designed to turn on throughout the common areas of the building when the power goes off. It is tested monthly by the Building Manager and every six months by a third party.
Fire Risk Assessments
Every two years there is an external Fire Risk Assessment (FRA) of the building by an independent contractor. In the intermittent year the building management follow up the findings of the previous FRA to ensure that the recommendations are still being implemented.
Additional Regular Assessments
Nottinghamshire Fire Brigade, UNIPOL (see below) and Nottingham City Council Licensing Department all make additional regular inspections of the property to check compliance with rules, regulations and our internal systems.
29 Stoney Street LLP (the owner of the building) is a member of UNIPOL. This is a housing charity set up to help students with their accommodation needs and monitor landlord members to ensure high standards are maintained. The link below describes the aims of Unipol:
Unipol's Office Shakespeare Street
Gas
There are four gas boilers. One in the second half landing cupboard and office toilet, two in the third half landing utility cupboard and one in the fourth half landing cupboard, providing a mixture of heat and hot water. They are safety checked annually.
Electrical
All flats, the communal areas and the landlord restricted areas are tested every 5 years for electrical safety by an independent qualified electrician and are covered by an electrical safety certificate (EICR).
Ventilation
All bathrooms and kitchens should have a working extraction fan. Filters are cleaned at least annually.
Portable Appliance Testing (PAT)
Every year, our Handyman conducts “PAT” testing to ensure that all plugs and electrical appliances are safe to use. This is normally for the landlord supplied fittings but if you want personal equipment checked, just ask them.
Our Handyman is:
Joeffrey
07557 398120
Emergency Lighting
Emergency lighting is situated in all the communal areas of the building, including corridors, stairs, and hallways. It is tested monthly by the Building Manager and every six months by an outside contractor.
Call Point Testing
There are 18 call points around the common areas of the building and these are tested weekly by the Building Manager.
Evacuation Plan
If the fire alarm system goes to full alert throughout the building, everybody should evacuate using the nearest exit of fire escape. Stay put in your flat if it is not safe to leave.
It will be safe to return to the building when the alarm is silenced and reset, by the fire brigade or building management.
The building management have a disaster recovery plan. It includes trying to re-house tenants in short term accommodation if any part of the building becomes uninhabitable.
The complaint procedure is to contact the Building Manager initially.
If a tenant then wishes to escalate the complaint, this should be in writing to the landlord:
We also ask tenants to provide feedback at any point to help us improve our service or accommodation.
All comments are welcome!
If we do not resolve the complaint the tenant may report the issue to Unipol (independent housing charity of which we are a member) and upon investigation by them, we will abide their decision.
Full-time students are exempt from paying Council Tax. If you receive a council tax demand, turn the letter over, find the relevant email and write back quoting your student identity number issued by the University or College.
If you are a part-time student or your course is classed as “less than a year”, you may be asked to pay council tax. If required to pay, you might be entitled to a 25% discount for single occupancy of the flat.
For more information about Council Tax, please contact Nottingham City Council directly.
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POLICY STATEMENT
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29 Stoney Street LLP (building owner) recognise that discrimination and victimisation is unacceptable and that it is in the interests of the Company and its employees to utilise the skills of the total workforce. It is the aim of the Company to ensure that no employee or job applicant receives less favourable facilities or treatment (either directly or indirectly) in recruitment or employment on grounds of age, disability, gender / gender reassignment, marriage / civil partnership, pregnancy / maternity, race, religion or belief, sex, or sexual orientation (the protected characteristics).
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Our aim is that our workforce will be truly representative of all sections of society and each employee feels respected and able to give of their best.
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We oppose all forms of unlawful and unfair discrimination or victimisation. To that end the purpose of this policy is to provide equality and fairness for all in our employment.
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All employees, whether part-time, full-time or temporary, will be treated fairly and with respect. Selection for employment, promotion, training or any other benefit will be on the basis of aptitude and ability. All employees will be helped and encouraged to develop their full potential and the talents and resources of the workforce will be fully utilised to maximise the efficiency of the organisation.
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Our staff will not discriminate directly or indirectly, or harass customers or clients because of age, disability, gender reassignment, pregnancy and maternity, race, religion or belief, sex, and sexual orientation in the provision of the Company’s goods and services.
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This policy and the associated arrangements shall operate in accordance with statutory requirements. In addition, full account will be taken of any guidance or Codes of Practice issued by the Equality and Human Rights Commission, any Government Departments, and any other statutory bodies.
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OUR COMMITMENT
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To create an environment in which individual differences and the contributions of all our staff are recognised and valued.
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Every employee is entitled to a working environment that promotes dignity and respect to all. No form of intimidation, bullying or harassment will be tolerated.
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Training, development and progression opportunities are available to all staff.
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To promote equality in the workplace which we believe is good management practice and makes sound business sense.
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We will review all our employment practices and procedures to ensure fairness.
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Breaches of our equality policy will be regarded as misconduct and could lead to disciplinary proceedings.
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This policy is fully supported by senior management.
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The policy will be monitored and reviewed regularly.
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RESPONSIBILITIES OF MANAGEMENT
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Responsibility for ensuring the effective implementation and operation of the arrangements will rest with the Chief Executive / Business Owner. Directors / Managers will ensure that they and their staff operate within this policy and arrangements, and that all reasonable and practical steps are taken to avoid discrimination. Each manager will ensure that:
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all their staff are aware of the policy and the arrangements, and the reasons for the policy;
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grievances concerning discrimination are dealt with properly, fairly and as quickly as possible;
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proper records are maintained.
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Head Office will be responsible for monitoring the operation of the policy in respect of employees and job applicants, including periodic departmental audits.
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RESPONSIBILITIES OF STAFF
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Responsibility for ensuring that there is no unlawful discrimination rests with all staff and the attitudes of staff are crucial to the successful operation of fair employment practices. In particular, all members of staff should:
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comply with the policy and arrangements;
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not discriminate in their day to day activities or induce others to do so;
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not victimise, harass or intimidate other staff or groups who have, or are perceived to have one of the protected characteristics.
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ensure no individual is discriminated against or harassed because of their association with another individual who has a protected characteristic.
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inform their manager if they become aware of any discriminatory practice.
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THIRD PARTIES
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Third-party harassment occurs where a 29 Stoney Street LLP employee is harassed, and the harassment is related to a protected characteristic, by third parties such as clients or customers. 29 Stoney Street LLP will not tolerate such actions against it’s staff, and the employee concerned should inform their manager / supervisor at once that this has occurred. The Company will fully investigate and take all reasonable steps to ensure such harassment does not happen again.
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RELATED POLICIES AND ARRANGEMENTS
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All employment policies and arrangements have a bearing on equality of opportunity. The Company policies will be reviewed regularly and any identified discriminatory elements removed.
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RIGHTS OF DISABLED PEOPLE
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The Company attaches particular importance to the needs of disabled people.
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Under the terms of this policy, managers are required to:
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make reasonable adjustment to maintain the services of an employee who becomes disabled, for example, training, provision of special equipment, reduced working hours. (NB: managers are expected to seek advice and guidance from external agencies where appropriate to maintain disabled people in employment);
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include disabled people in training/development programmes;
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give full and proper consideration to disabled people who apply for jobs, having regard to making reasonable adjustments for their particular aptitudes and abilities to allow them to be able to do the job.
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EQUALITY TRAINING
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A series of regular briefing sessions will be held for staff on equality issues. These will be repeated as necessary. Equality information is also included in induction programmes.
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Training will be provided for managers on this policy and the associated arrangements. All managers who have an involvement in the recruitment and selection process will receive training.
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MONITORING
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The Company deems it appropriate to state its intention not to discriminate and assumes that this will be translated into practice consistently across the organisation as a whole. Accordingly, a monitoring system will be introduced to measure the effectiveness of the policy and arrangements.
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The system will involve the routine collection and analysis of information on employees by gender, marital status, ethnic origin, sexual orientation, religion / beliefs, grade and length of service in current grade. Information regarding the number of staff who declare themselves as disabled will also be maintained.
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There will also be regular assessments to measure the extent to which recruitment to first appointment, internal promotion and access to training/development opportunities affect equal opportunities for all groups.
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We will maintain information on staff who have been involved in certain key policies: Disciplinary, Grievance and Bullying & Harassment.
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Where appropriate equality impact assessments will be carried out on the results of monitoring to ascertain the effect of the Company policies and our services / products may have on those who experience them.
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The information collected for monitoring purposes will be treated as confidential and it will not be used for any other purpose.
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If monitoring shows that the Company, or areas within it, are not representative, or that sections of our workforce are not progressing properly within the Company, then an action plan will be developed to address these issues. This will include a review of recruitment and selection procedures, Company policies and practices as well as consideration of taking legal Positive Action.
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GRIEVANCES/DISCIPLINE
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Employees have a right to pursue a complaint concerning discrimination or victimisation via the Company Grievance or Harassment Procedures.
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Discrimination and victimisation will be treated as disciplinary offences and they will be dealt with under the Company Disciplinary Procedure.
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REVIEW
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The effectiveness of this policy and associated arrangements will be reviewed annually under the direct supervision of the Chief Executive / Business Owner.
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